Supervisors are the primary link between upper management and the front-line people who do the job. They communicate upper management's goals to the people who must somehow accomplish those goals. They facilitate the processes that keep the business operating. They select employees and handle personnel issues.
The decisions they make each day affect profits, attitudes, and morale and ultimately, they can determine whether the business succeeds or fails. Still, most supervisors rise from within the ranks. They excel in a particular area and are promoted in recognition of their excellent work. It is simply assumed that because they excelled in the first area, they will very naturally make an excellent supervisor. And that's probably true assuming they are trained for their new role, which is very different than the role they played as a worker.
The supervisory role requires exceptional communication, organizational, and interpersonal skills, the ability to motivate others, and an open mind skills that may not have been as critical in their former position. It necessitates looking at the big picture rather than just their small piece of the operation. It requires them to grow and stretch beyond the responsibilities they held as a worker in their previous role.
Our program for supervisory development is a structured, open-ended, pragmatic approach. It does not teach specific skill sets, but rather engages each individual in a process of personal and professional growth. It is an ongoing developmental process.
When your organization's supervisors are comfortable and effective in their roles, productivity and profits for your company will soar!
Our program is designed for those who manage the people who do the work and focuses on many key supervisory areas:
* The Successful Supervisor
* Goal Setting
* Your Action Plan
* You and Yourself
* Confidence: The Critical Ingredient
* Leading for Results
* Managing and Controlling Your Use of Time
* Upward Communications
* Performance Appraisal
* Discipline: Word and Concept
* Developing Subordinates
* Decision Making and Problem Solving
Leadership Development | Management Development | Supervisory Development
Sales Development | Customer Service | Time Management Strategies | Strategic Planning